Troubleshoot & Issue

Troubleshoot & Issues

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Alexa won't connect to smart-home devices:

First of all, check the smart home device which you want to connect is compatible. There are few companies which are supported by Amazon Echo such as Nest, Philips, and Wink. The list of supported smart-home devices is increasing day by day. If you are facing trouble to connect your smart-home devices to Amazon Echo, Restart your Amazon Echo. Error 10:2:12:3:1 or 12:2:15:1:1 specifies the connectivity problem with Wi-Fi and smart-home devices.

  • Open Alexa app on your computer or smart phone and go to Smart Home.
  • Discover your Smart-home device and Tap on your listed device.
  • Check the Wi-Fi connection and try to connect the smart-home device.

Sometimes the problem might be due to a software issue and busy networks. If you are facing any problem like this, Just reboot the devices. Update the software as well to make the connectivity better

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Alexa Won't connect to Bluetooth devices.

Amazon Echo works on two Bluetooth Profiles

  • A2DPSNK (Advanced Audio Distribution)
  • AVRCP (Audio/Video Remote Control)

Check that your Bluetooth device works on one of these profiles. Check the battery of your Bluetooth device as well.

If you are still facing Problems, then try following steps:

  • Open Alexa app on your smart phone.
  • Go to settings and Tap on Bluetooth.
  • Delete all the previous devices which are under the paired devices.
  • Restart your device and try to pair it again.
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Streaming Issue:

Streaming media from Spotify, Pandora and iHeartRadio are incredibly easy with Amazon Echo. It’s one of the top leading skills of Amazon Echo. If it doesn’t stream media, check the Wi-Fi connection. If you install any firewall on your network then it might deliver you trouble to stream media. If your internet speed is less than 1 Mbps, then the problem still remains. Upgrade your internet plan to enjoy the streaming services.

Make sure the listed ports are open for streaming services: 443, 5353,123, 4070, 40317, 49317, 33434.

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Light Ring Status

The color of the light ring specifies the numerous problems can occur in Amazon Echo. You can determine the problem from the color of the light ring. A light ring will alert you about the problem and can glow in different colors.

  • Violet: It appears when there is a problem with Wi-Fi Setup
  • Orange: Device is trying to connect to your wireless network.
  • Red: It describes the mic switch of the Amazon Echo is off.
  • Amber: It describes the setup is in between, waiting for you to connect the device to the network.
  • Blue: It describes the speaker is trying to pair with Bluetooth.
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Wi-Fi connection is intermittent:

Amazon Echo’s power LED gives you the status of the Wi-Fi connectivity. if your LED is flashing white, it means the connection is genuine. If your LED is flashing orange, it means there is no Wi-Fi connectivity.

If you have a dual-band router, then you can connect the Echo device with 2.4GHz or 5GHz frequency. Check your both frequency networks and connect your Echo device with that network which offers you less congested and more stable.

If it doesn’t resolve the problem, restart your router and Amazon Echo device. Delete all the unused devices which are making your connection congested and connect your Echo again.

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Wi-Fi Error 7:3:0:0:1

This error also indicates that there is a problem with Wi-Fi Connectivity. Some people thought it might represent the problem with the router and restart their router again and again. if your another devices are connected to the same router and working properly, then the problem might be with router firmware. Upgrade to the latest firmware of the router and try to connect the device again.

If it doesn’t correct the problem, reset the Amazon Echo. Insert the paper clip in the reset hole at the bottom of your device until all the lights turn off. Restart your device and connect your device with the help of Alexa app.

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GETTING TROUBLE? Just Call us +1-844-542-9555

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If you require any assistant to setup your alexa device, Please get in touch with our experts and call us on our toll-free number 1-844-542-9555. We will execute our best to assist you when you need it most.

Setup Issues

Ask for the appropriate solution for setup errors like 10:2:12:3:1, 10:2:17:5:1 and 10:2:5:60:1 from the guide solutions. Setup your echo device with your smart home products and enjoy Alexa app.

Bluetooth Connectivity

Getting trouble to connect your device alexa echo with Bluetooth. Fix issues like “bluetooth not working” or “Problem in pairing devices” or fix all the connectivity issues with smart products.

Wifi Issues

Fix all types of connectivity errors like 12:1:107:22:1, 7:1:10:12:2, 7:3:0:0 adviceh the help of experts. if you are facing any connectivity issues feel free to get advise from an expert to resolve your issues. Fix all kind of network problems with the help of our expert solutions.

WiFi SetUp

  • Power on your echo device
  • Open Alexa app on your device
  • Open settings in your Alexa app and select your device and then select Set up a new device
  • Press and hold the action button until you see an orange light on the top of your device.
  • Find your home Wi-Fi network name in the list of available Wi-Fi networks in your app.
  • Enter your home Wi-Fi network password in order to connect your device to Wi-Fi. After that, your device connects to your Wi-Fi and you can use your Alexa Echo device

Alexa Echo works with dual-band Wi-Fi and connects with 2.4 GHz or 5 GHz However it doesn’t work with peer-to-peer networks

Alexa Echo Features

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